Our PHP Feedback Form Script will allow you to collect feedback from your clients via your own website. It is light and easy to install. You can change the color theme of the feedback box to adapt it to your brand design. Let’s take a quick look at the key features:
Four types of feedback
Using the feedback form that will appear on the upper right side of your site, clients will be able to send you different types of feedback. They can make suggestions, report bugs and issues, make complaints or praise particular members of your support team. It takes minutes and it can have a great impact on your customer satisfaction and overall service! Customers can also attach different types of files to the feedback form to visualize the problem they are reporting. File extensions can be specified from the backend system.
Products, services, employees, departments
After logging into the intuitive backend system of the feedback script, you can add as many products and services from your portfolio so that clients can evaluate them. You can also add the names of the customer service reps or specific departments that communicate with clients on a regular basis. This will help you address concrete problems and train your staff accordingly.
Feedback management and backup
All feedback forms are stored in a designated menu in the admin area so that administrators can browse and delete them, if necessary. You can manage and edit feedback entries, see the customer’s details and contact them. Taking the communication to a one-on-one level will help you avoid the dissemination of possible negative reviews and find a quicker solution. You can backup all feedback forms with a single mouse click.
Email notifications and reports
As soon as a new feedback is submitted, admins and customers will receive an email notification, respectively confirmation. Users can adjust all settings from the backend system. They can also generate regular reports to analyze feedback and make improvements.
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